Cisco Unified Customer Voice Portal: Building Unified by Rue Green PDF

By Rue Green

Cisco Unified purchaser Voice Portal construction Unified touch facilities   Rue eco-friendly, CCIE® No. 9269   The definitive consultant to deploying Cisco Unified consumer Voice Portal IVRs in any touch heart atmosphere   millions of businesses are exchanging legacy ACD/TDM-based touch facilities with natural IP-based unified touch middle options. the sort of recommendations is instantly incomes industry management: Cisco Unified shopper Voice Portal (CVP). Now, one of many prime Cisco CVP specialists brings jointly every little thing community and telephony execs have to effectively enforce creation Interactive Voice reaction (IVR) ideas with CVP: architectural directions, deployment top practices, targeted insights for layout and sizing, and extra. CCIE Rue eco-friendly publications you thru designing unified touch facilities with CVP, and deploying confirmed infrastructures to aid your designs. the writer first explains CVP’s structure, outlining its key merits and possibilities for integration and illuminating the layout demanding situations it offers. subsequent, he publications you thru addressing each one of those demanding situations, masking all CVP elements and instruments and supplying special insights to be had in no different booklet. utilizing this book’s precise operating configurations and examples, you could reduce configuration blunders, lessen downtime, develop tracking, and force greatest worth from any CVP-based unified name middle answer.   Rue eco-friendly, CCIE No. 9269 (Routing & Switching and Voice), CISSP, MCSE, MCITP is a Technical chief for the client Collaboration provider Line inside Cisco complicated companies, the place he makes a speciality of unified touch heart architectures and deployment methodologies. He at present acts in a supply architect position for Unified CVP, Unified ICM, and Cisco Unified Communications supervisor for Unified touch middle ideas. He has spent the final 21 years operating inside varied roles relating to the structure, layout, and implementation of enormous voice and knowledge networks, together with numerous years operating with complicated touch middle solutions.    ·         realize CVP’s strong services and merits ·         know the way CVP’s elements healthy jointly right into a unified structure ·         make the most of CVP local parts: name Server, VXML Server, Reporting Server, Operations Console Server, and Cisco Unified name Studio ·         combine non-native parts akin to IOS units, Unified ICM, UCM, content material load balancers, and third-party servers ·         decide on definitely the right deployment version to your association ·         enforce targeted name flows for Standalone, name Director, accomplished, and VRU-only deployment types ·         layout Unified CVP for prime availability ·         successfully bring media through streaming, caching, and different strategies ·         deal with the most important sizing, QoS, community latency, and defense issues ·         effectively improve from older models or H.323 systems ·         Isolate and troubleshoot faults in local and non-native CVP elements ·         layout virtualized Unified CVP deployments utilizing UCS   This IP communications e-book is a part of the Cisco Press® Networking expertise sequence. IP communications titles from Cisco Press support networking pros comprehend voice and IP telephony applied sciences, plan and layout converged networks, and enforce community strategies for elevated productiveness.  

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Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications) by Rue Green


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